Greeting
Standard open-hours greeting
Thanks for calling [restaurant name], this is the front counter. Are you calling to place an order for pickup or delivery?
Free tool
Phone greeting scripts you can copy today
Twelve short scripts for open hours, busy nights, after hours and holidays. Type your restaurant name and copy.
What is a good restaurant phone greeting?
A good greeting says the restaurant name, thanks the caller and asks one clear question, like whether they want pickup or delivery. Keep it under ten seconds so callers can get to their order.
Every script below updates as you type. Fill in the parts in [brackets] before you record or post it.
Greeting
Warm neighborhood greeting
Hi, thanks for calling [restaurant name]! What can we get started for you today?
Greeting
Greeting with today's special
Thanks for calling [restaurant name]. Today's special is [special] for [price]. Would you like to start an order?
Busy night
Busy night, short hold
Thanks for calling [restaurant name]. We're in the middle of a busy rush, so please hold for just a moment and we'll be right with you.
Busy night
Busy night, set wait times
Thanks for calling [restaurant name]. Tonight pickup orders are running about [time] minutes and delivery about [time] minutes. What can we get for you?
Busy night
Busy night, offer a call back
Thanks for calling [restaurant name]. All of our team is helping guests right now. Leave your name and number and we'll call you back within [time] minutes.
After hours
Closed for the night
Thanks for calling [restaurant name]. We're closed right now. Our hours are [days] from [open] to [close]. We'd love to cook for you next time.
After hours
Closed, point to the website
You've reached [restaurant name]. We're closed at the moment. You can see our full menu and hours at [website]. Thanks for calling, and see you soon.
After hours
Closed, take a message
Thanks for calling [restaurant name]. We're closed right now. For catering or large orders, leave your name, number and the date you need, and we'll call you back when we open.
Holiday
Holiday closure
Thanks for calling [restaurant name]. We're closed on [holiday] so our team can spend the day with family. We'll be back on [date] at [open]. Happy holidays!
Holiday
Holiday hours
Thanks for calling [restaurant name]. For [holiday] we're open from [open] to [close]. Pre-orders for the holiday close on [date], so call early to save your spot.
Holiday
Vacation or renovation closure
Thanks for calling [restaurant name]. We're closed from [start date] through [end date] for [reason]. We reopen on [date] and can't wait to see you.
How to use these scripts
Type your restaurant name above. Every script updates with it.
Replace the parts in [brackets] with your own hours, dates, times and specials.
Read it out loud once. If it feels long, cut a sentence. Callers mostly want to order or check hours.
Record it on your phone system or voicemail, then call your own number to hear how it sounds.
FAQ
Common questions
Want to hear it on your own menu? Building a test host is free.
How long should a restaurant phone greeting be?
Short. Say the restaurant name, thank the caller and ask how you can help. Callers who want to order should get to the order quickly.
What should an after-hours message say?
That you are closed, your regular hours, and where to see the menu. If you take catering or large orders, invite callers to leave a name and number.
When should I change my greeting for a holiday?
A few days before the holiday, so callers hear the closure or special hours ahead of time. Set a reminder to switch it back afterward.
Can a phone host use these greetings?
Yes. A good phone host opens the same way: name, thanks, and a clear question. ROAL then takes the order from your live menu and sends the ticket to your kitchen screen.
Related
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