Ready time (quote time)

Ready time is the promised time for the order, usually spoken in plain language like “about 20 minutes” or “ready at 6:40.” It is also called quote time because you are quoting when the food should be done.

In a real restaurant, ready time changes with the rush. If the grill is backed up, a burger order may take longer than a side salad. If two large pies are already in the oven, a new pizza order may need a later quote. The host should base the time on your current kitchen pace, not on a guess.

Why it matters for phone orders: the quote sets expectations. A clear ready time helps reduce call-backs asking “Is it done yet?” and keeps pickup traffic spaced out. It also helps staff plan the ticket flow.