Upsell

An upsell is when you offer a smart add-on that fits the order. In a restaurant call, that might be asking, “Would you like fries and a soda with that burger?” or “Do you want to make that a large for one dollar more?” It should feel helpful, not pushy. For phone orders, upsells matter because the caller is already deciding what to buy, and a simple suggestion can improve the ticket without slowing the call. A good upsell is usually something the kitchen can make fast and the guest may already want. Owners often keep these prompts in the menu notes or FAQs so the phone host can mention them naturally. If you are building your call flow, Build a free test host is a simple place to start.