Voice ordering

Voice ordering means the caller talks through the order naturally. They say what they want, like “two shrimp tacos, no cilantro, one side of rice,” and the phone host repeats it back before sending it to the kitchen.

In a real restaurant, this feels closer to ordering from a cashier than tapping boxes on a screen. It works well for busy lunch calls, older customers, and regulars who already know the menu. Example: a caller asks for a cheesesteak, extra onions, no mayo, and a large iced tea for pickup in 20 minutes.

Why it matters: voice ordering is faster for many phone callers, and it fits the way restaurant guests actually order. It can also reduce mistakes from rushed typing or confusing menu choices.