Allergen disclosure

## What it means in a restaurant Allergen disclosure is about helping callers make safe choices. On the phone, a customer may ask if the marinara has dairy, whether the fried calamari shares oil with shellfish, or if the fried rice contains egg.

Example: Someone calls asking for a sesame-free order for pickup. The staff member or phone host should route that question carefully and not guess.

Why it matters for phone orders:

• It helps callers decide what to order before they arrive.
• It reduces confusion around sauces, bread, marinades, and fryers.
• Allergy-sensitive questions may need a manager or staff follow-up, especially when the menu changes.

ROAL can answer many menu and hours questions, and it can hand off allergy-sensitive questions to staff with a summary so the team can respond carefully.